Front Desk Agent

7/17/2019

Dallas Carrollton Courtyard and Carrollton Conference Center

Front Desk Agent – Full Time 

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Dallas Carrollton Courtyard and Carrollton Courtyard is a franchisee of Marriott International and is owned and operated by Lowen Hospitality Management. Lowen Hospitality Management is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Lowen Hospitality Management does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Lowen Hospitality Management offers competitive benefits; including, paid vacation and sick leave, medical, dental and vision insurance, 401K, hotel room discounts and Hotel Association of North Texas membership benefits.

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Job Type : Full-Time
Education Level : High School
Experience Level : Entry Level
Job Function : Customer Service, General
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