Full Time Guest Service Agent

9/24/2019

Carrollton's newest Hotel and Conference Center is seeking enthusiastic and energetic team members to join our Front Office team.  Dallas Carrollton Courtyard and Carrollton Conference Center is a franchisee of Marriott International and is owned and operated by Lowen Hospitality Management. Lowen offer's competitive employee benefits including immediate vacation pay, holiday pay, medical, dental, vision and 401K.


  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. 
  • Secure payment; verify and adjust billing. 
  • Activate and file room keys. 
  • Process all guest requests and relay messages. 
  • Print contingency lists to have a record of all guests in case of emergency. 
  • Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. 
  • Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. 
  • Run and review daily reports/logs. 
  • Complete designated cashier and closing reports in the computer system. 
  • Accept and record wake-up call requests and deliver to appropriate department. 
  • Count bank at beginning and end of shift; secure bank. 
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. 
  • Notify Loss Prevention/Security of any guest reports of theft.

Apply in person or send resumes to jerry.elm@Marriott.com

1201 Raiford Road

Carrollton, TX 75077 - 972-446-0001

 

Job Type : Full-Time
Education Level : High School
Experience Level : Entry Level
Job Function : Customer Service
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