Restaurant Manager - WinStar World Casino & Resort

FUNCTION:

Assists the Food and Beverage Director in ensuring the high level of quality, consistency, service and guest 

satisfaction while maintaining or exceeding budgeted profit within the hotels restaurants and bar operations.

 


RESPONSIBILITIES:

Ensures complete guest satisfaction.

Wears and maintains appropriate business attire.

Achieves financial goals.

Drives the Revenue Management process.

Performs as the Director of Food and Beverage in his or her absence.

Assists in developing short and long term financial and operational plans for the Restaurant operations which relate to the overall objectives of the hotel.

Makes procedural recommendations and maintains standards of food and beverage quality and guest services as established by the Director of Food and Beverage.

Assists in the development and implementation of new menus, pricing structures and marketing programs.

Assists in the development and implementation of food cost control and food service quality control procedures.

Prepares and analyzes cost and revenue analysis reports.

Maintains labor cost objectives by adhering to labor standards.

Must have a thorough knowledge of menu, wine list, drink prices, general policies and banquet contract.

Maintains change bank at exact amounts; documents weekly bank counts, and banks all cash bars.

Attends all weekly banquet meetings.

Responsible for scheduling all staff.

Ensures that all servers attend training for Alcohol Awareness.

Hires, trains, supervise and schedules food and beverage staff in accordance with business needs, productivity and service standards.

Develop menus and food and beverage marketing strategies.

Implement special event menus and promotions, such as holiday and special event promotions.

Utilizes computer equipment to analyze forecast, cost, and revenue reports and make decisions based on that information to ensure maximizing of profits.

Observe food and beverage outlet operations and take needed action to ensure standards of product presentation and service are being maintained. Taste test food and beverage products for consistency.

Respond to guest inquiries and coordinate special arrangements and requests in food and beverage outlets.

Perform line employees job functions as needed under high volume and emergency situations.

Perform other duties as assigned by the Director of Food and Beverage.

Visit and observe competitive hotel and restaurant operations to keep abreast of marketing techniques and promotions.

Investigates guest complaints as relates to Food and Beverage.

Participates on the hotel Safety Committee.

Ensures that Quality Standards and Service are maintained for Property, Product, and People.

Provide assistance and instruction to employees and makes routine hiring decisions.

Communicates daily with other management, and department heads and employees to ensure proper

operating procedures are in compliance.

May assist in outside Catering Event Sales calls as part of the hotel sales effort.

Must be able to work all shifts.

Participates with the Director of Food and Beverage in the development of annual Food and Beverage budget and periodic forecasts for the hotel.

Remains current on business trends and local activities.

Enforces established policies and procedures for WinStar World Hotel and the hotel’s brand.

Prepares and explains Reports.

Assists in conducting the departmental operational audits and assists in developing corrective action plans.

Practices the WinStar World Hotel Culture and ensures all cultural expectations are implemented and regularly practiced throughout the hotel.

Supports hotel’s training needs and efforts.

Monitors Guest Scores on product improvement.

 

 TECHNICAL EXPERIENCE:

5-7 years previous Food and Beverage management experience with a restaurant organization or a similar size hotel with brand knowledge.

Must have 2-3 years previous supervisory experience.

Must have thorough knowledge of all food and beverage operating departments.

Must have Food Handlers Certification.

Must have thorough knowledge of all operating departments including rooms, front office, housekeeping, engineering, accounting, sales, food and beverage.

Must have knowledge of food and beverage industry, current market trends and federal, state and local laws pertaining to the hospitality industry such as OSHA, TIPS training, Food Sanitation and Safety regulations.

 

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:   

  • Physically mobile with reasonable accommodations.
  • Must be able to lift and carry upwards to 25 to 50 pounds.
  • Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
  • Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.  Also, Lifting of cases of product, etc.
  • Read, write, speak, and understand English.
  • Operate in mentally and physically stressful situations.
  • Respond to visual and aural cues.
  • Work in cold & hot temperatures.
  • Possibly be exposed to second hand smoke.

To apply, please contact:

Tasha @ 580-276-1346 or email tdriver@winstonhospitality.com


Job Type : Full-Time
Education Level : High School
Experience Level : Mid to Senior Level
Job Function : General, Customer Service
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