Select Service Council Educational Program | Owning the Customer Experience

Discover how 'owning the guest experience' empowers your team to create unforgettable moments for both your hotel and its visitors. This program will guide you in mastering the art of guest connection, transforming every interaction into a unique and memorable experience. Elevate your customer service skills and leave lasting, positive impressions that resonate long after your guests depart.

Join us and guest speaker, Avery Johnson, The Southern Academy of Etiquette, a nationally recognized etiquette expert. She holds a Master of Education and Education Specialist Degree in Administration & Leadership. Avery has provided corporate been featured in Southern Living, Business Insider, & DFW Child along with several other media outlets.

Thank you to our host - Springhill Suites Dallas Richardson/Plano and our AV sponsor for this event - TARGET Productions!